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Store Policy

Contact Us

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At DWELLIAS, we are committed to delivering an exceptional shopping experience and providing dedicated customer support. If you have any questions, concerns, or feedback, our team is here to assist you.

Customer Support

Email: contact@SUALOJA.store

Response Time

We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.

How We Can Assist You

Our support team is available to help with:

  • Product information and sizing guidance.

  • Order status updates and shipment tracking.

  • Returns, exchanges, and store credit inquiries.

  • Feedback, suggestions, and general questions.

Thank you for choosing DWELLIAS. We appreciate your trust and are committed to providing responsive, reliable, and professional support to ensure a seamless shopping experience.

Privacy Policy

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At DWELLIAS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment information.

  • Device Information: IP address, browser type, device type, time zone, and cookies.

  • Order Information: Purchased products, order history, and shopping preferences.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Send transactional and promotional communications.

  • Improve our website and services.

  • Comply with applicable legal obligations.

3. Information Sharing

We only share your information with trusted service providers when necessary, including:

  • Payment processors (Stripe, PayPal, Apple Pay, Google Pay).

  • Shipping and logistics partners.

  • Email marketing platforms (e.g., Klaviyo).

  • Analytics providers (Google Analytics).

We never sell your personal information.

4. Data Retention

Your information is retained only for as long as necessary to fulfill business or legal requirements.

5. Cookies

We use cookies to enhance your browsing experience and support personalized advertising. You can manage or disable cookies through your browser settings.

6. Your Rights

Depending on your jurisdiction (including regulations such as the GDPR or CCPA), you may have the right to access, update, or request the deletion of your personal information.

Email: support.dwellias@gmail.com

7. Security

We implement industry-standard security measures to help protect your information against unauthorized access, disclosure, or misuse.

8. Policy Updates

This Privacy Policy may be updated from time to time. We encourage you to review it periodically to stay informed of any changes.

Payment Methods
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