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Shipping & Returns

Shipping Policy

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At DWELLIAS, we are committed to providing a reliable and transparent shipping experience. Please review the information below regarding the processing and delivery of your order.

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1. Worldwide Shipping

We proudly offer shipping to customers worldwide.

2. Estimated Delivery Time

Orders are typically delivered within 5–25 business days, depending on the destination. Please note that deliveries to remote locations or shipments subject to customs clearance may require additional time.

3. Order Processing

All orders are processed within 1–3 business days following successful payment confirmation.

Please note that orders are not processed on weekends or public holidays.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier information, allowing you to monitor the progress of your shipment.

5. Customs Duties & Import Taxes

Any customs duties, import taxes, or other local charges imposed by the destination country are the sole responsibility of the customer.

6. Failed Deliveries

Orders returned due to an incorrect or incomplete shipping address provided by the customer will require the payment of applicable reshipping fees before a new shipment can be arranged.

7. Delivery Delays

While every effort is made to ensure timely delivery, DEWELLIAS cannot be held responsible for delays resulting from customs procedures or shipping carrier operations.

8. Customer Support

If you have any questions regarding your order or this Shipping Policy, our support team will be happy to assist you.

Email: support.dwellias@gmail.com

Refund Policy

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At DWELLIAS, all approved refunds are issued exclusively as store credit in the form of a digital gift card. Please review the policy below for complete details.

1. Refund Method

Approved refunds are provided as a non-expiring digital gift card.

Please note that cash refunds, bank transfers, and refunds to the original payment method are not available.

2. Refund Timeline

Store credit will be issued within 7 business days after the returned item has been received and successfully inspected.

3. Items Not Eligible for Refund

Refunds cannot be issued for:

  • Items returned outside the 7-day return window.

  • Items that are not in returnable condition.

  • Shipping fees and applicable taxes.

4. Store Credit

Digital gift cards do not expire and may be used toward any future purchase at SUALOJA.

5. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact our support team within 7 days of delivery so we can assist you promptly.

Email: support.dwellias@gmail.com

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